Frequently Asked Questions
The Creator Hub is located in the north-west of Fort Collins, near the old airport. Our nearest cross-streets are Mulberry and Lemay.
The address is 1304 Duff Dr #11, Fort Collins, CO 80524.
You will need to get a password to unlock the member-only features on this website.
To do this:
- Login to this webpage using one of the login buttons, either at the top or the bottom of any page.
- After you click the button, you will be taken to the Wild Apricot login page, this is the backend of our website that powers our RFID readers and other handy processes at FCCH.
On the Wild Apricot page there is labeled “Forgot password”. Once you click that link, it will bring up a page where you can type your email address. Under that is a button labeled “Reset my password“.
This will email a link to you that will allow you to choose a password for your account. Once you have reset your password via the link emailed to you, you can then log into this site using the same “Member Login” button you used before.
- It is important that you use the same email address that you have on file with the Creator Hub. If your address has changed, please send us an email to email@example.com.
- If you are also an admin for the WordPress site, you may run into difficulties if your email is the same for WordPress and Wild Apricot and you are logged into both with the same browser.
Wild Apricot uses a different payment processor than the one we have been using before. If you aren’t on our existing subscription plan, you can pay your membership dues on the Member Update page (also found on the top navigation menu under “Members”). This page allows you to make a number of changes to your member profile. If your membership is expiring or has expired, you will see a link that will allow you to renew. If your membership hasn’t expired, but you want to pay early then scroll down until you see a link labelled “Renew to <some date>” and click that.
If you are on a subscription plan from our old payment processor, there is no need to change, except that our new processor has less overhead and you would be helping us if you switched. To do that, send email to firstname.lastname@example.org to cancel your old subscription. Then at the beginning of the new month, go to the same Member Update page as above and click the “Change” link next to your Member Level. Select the appropriate membership level from those listed (selecting one with automatic payments if you want to keep a “subscription” going). Make sure you tell us to cancel your old subscription before the first of the month, however, or you might be double-charged (but we can fix that with a refund if we have to).
You can also cancel a recurring payment. Go to the Member Update page and then click the “Invoices and payments” tab. You will see a button marked “Stop recurring payments”. If you click that button you will be asked to confirm your choice. Bear in mind that if you cancel your recurring payment, then your membership will lapse at the end of the month you have already paid for. You may, of course, pay your dues at that point or switch to a different membership level.
You may also switch membership levels, for example from Individual to Family, from the Member Update page.
If you are a Co-Creator, there is a membership field that contains how many square feet you are renting. Talk to us if you need to make a change.
If you have any problems with your membership or payments, please send email to email@example.com.
One thing you may run into is that there are now two interconnected websites. The first is this one, https://www.fortcollinscreatorhub.org – our original website. The second is https://fortcollinscreatorhub.wildapricot.org. While most of the time you only need to deal with the former, occasionally you will be taken to the latter, most commonly when you log in. The former website is the only one you need to remember.
The nice thing about Wild Apricot is that it integrates so well with our original website. You will only have to worry about one password for both sites. If you find yourself on the Wild Apricot site, don’t panic. There is a navigation menu item labeled “Main Website” that will take you back to here. This all being said, unless you are an administrator, there is really no reason to leave this site. For the rest of this help document, I’m going to assume you are doing everything from this site.
If you have a Family, Sponsor, or Corporate membership, you will run into the concept of “bundles”. A bundle is a group of members that are paid for with a single dues payment. One of the bundle memberships is designated the “bundle administrator”. The bundle administrator is responsible for making sure the dues are paid. The administrator is also responsible for adding members to the bundle. This is all accomplished from the Member Update page. Scroll down until you see the “Add member” button. You will have to ask a Docent to attach RFIDs to their memberships. It is also possible to attach existing members to a bundle, but that can only be done by a Wild Apricot administrator (send email to firstname.lastname@example.org for help).
- Go to the “Member Update” page by hovering your mouse over the “Members v” in the navigation bar and clicking on “Member Update”
- Scroll down a bit and you will see “Membership Level” and the highlighted word “Change”
- Click that “Change” link and it will allow you to adjust your membership level. Note that due limitations in our billing software, when you sign up for an annual membership you won’t get credit for any days left on the monthly dues you’ve already paid. Best to do this when you only have a few days before your renew date.
Note: If you want to change the credit card you have associated with a subscription plan (as opposed to updating the expiration date), it is best to delete your old card number before updating it with a new one
As a member, you now have access to a directory of other members. The Member Directory can be found here, and of course is available under the “Member’s Area” navigation menu item. The member directory works best if everyone updates their profile to indicate their interests and expertise.
To update your profile navigate to the Member Update page, click the “Edit profile” button and scroll down to the Interests and Expertise sections, mark your choices, then click “Save”. You can also control your privacy settings for the directory from this page (click the “Edit profile” button and then select the “Privacy” tab).
You can now reserve time slots on our more popular pieces of equipment on our Equipment Reservation. To use this, fill out all the information under the “Reservation Request Form” section, then click the “Next” button. Select the day and then the time slot desired. This will take you to a confirmation page. The phone number is optional. Click “Next” and your reservation will be made.
This page will also show any reservations you have made (it may need to be refreshed if you just made the reservation). You can cancel a reservation by pressing the “Cancel” button next to your time slot.
At the bottom of the page is a set of calendars that show when each piece of equipment has been reserved by someone. On the upper right of the calendars is a triangle. Clicking that triangle will allow you to select exactly which equipment is shown on the calendar.
You can now read and post in web forums we provide. A summary of the most recent forum posts can be found here. You can get to it from the “Forum” item on the navigation menu. This page will show all of the forums which you have access to. Note that some of these forums are also visible to non-members.
To go to a specific forum, click on the forum name desired. If you wish to create a new forum discussion, click the “Create Topic” button. If you wish to read an existing topic, click the name of the topic. If you want to reply to that topic, click the “Reply” button. If you created the topic entry there will be buttons to edit and delete it. When you are visiting a forum, you may also subscribe to emails for that forum with the “Subscribe” button.
You can email email@example.com to ask for access to slack. Alternatively, you can ask a current member to invite you through the slack app. Please allow 24-48 hours for an admin to approve your request.
Members are encouraged to access slack to ask questions, see answers to other member’s questions, and get general updates about FCCH.
We now offer classes directly through our website. This will eventually replace our Meetup site. We have much more flexibility and a much better cost structure than Meetup. For the short term, we will publish classes and events in both, but over the long term only our website will be used.
To see our classes, go to the ‘Resources’ tab and click ‘take a class’. This page will show a calendar view of all of our available. classes.
You can switch to a list view by clicking “Switch to List View”. To see more information and to register for a class, click the class title from either the calendar or list view of classes. Then, to register, click the “Register” button.
All classes are available to non-members.
Our website always had a blog, but only the website administrators could create them. Now any member can create a blog post.
To create a blog post you must be logged in as a WordPress user, not a Wild Apricot user. Log into WordPress using the ‘Access WordPress’ link in the footer of this site.
Once you are logged into WordPress on this site. Look at the very top of the page (above our logo). You will see a button labelled “+ New”. If you click that button, you will be able to write a blog post. You will also be able to upload any media you would like to add for your post. When you are done writing your post click the “Publish” button at the top right. Then click the “Submit for Review” button. A website administrator will review your post and then publish it. If your post is not published within a week please contact firstname.lastname@example.org.
This is a great way for you to write about your projects for everyone to see!
We will occasionally have information that is only relevant to members. The Member News page is here (and is found in the “Member’s Area” item in the navigation menu). The news shown here is only visible to members.